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13-02-2012 - It's happened again. During ‘leak-tober’ the media paid lots of attention to the leakage of personal data via government agencies and businesses. Now we are in for round two. The hacking of KPN, Baby-Dump and Bavaria sharpened all our wits again. For the sake of clarity: it is a good thing that it... Read more >

01-02-2012 - The Netherlands Consumer Authority has announced that it will be keeping a close eye on unreliable webshops. That's good news! But we need more than that: trustmarks that do nothing should also be tackled. Only then can consumers be certain of what is and isn't reliable. The Netherlands Consumer A... Read more >

29-01-2012 - The patience of both consumers and webshops was severely tried again this week. ING's online banking broke down on as many as four occasions. This is not acceptable for webshops. It leads to an immediate loss of turnover. It is highly likely that online retailers suffered millions of euros in dama... Read more >

17-01-2012 - On the way to New York I started reading last Friday's Telegraaf [Dutch daily newspaper]. Pity was that I couldn't respond immediately, and once I arrived at JFK it turned out that I was too late for the NOS [Dutch TV-news broadcaster]. 'Webshop's a non-starter without a real shop' and 'Fun's over f... Read more >